Current mood:	annoyed
Entry tags:	customer service

Letter from Customer Service
Dear Members and Providers,

Recently, there have been some severe miscommunications and erroneous assumptions made by certain of you in relation ro us. I am writing to bring forth the following information to your attention;

#1 - We cannot read your minds. If you are getting a bill from us it may not actually be from us, but from a doctor's office. If you are having a problem, telling us the entire issue without giving us any identifying information is not going to help us to assist you, and you're probably going to have to explain it all over again.

#2 - Our jobs require your information. If you are calling for a 'Quick Question', do us the favor of telling us who you are. We need this information to accurately log our calls and be recognized for doing our jobs.

#3 - Keep your attitudes to yourself. We are here to help you and we understand that things can be very frustrating. Calling with a gigantic chip on your shoulder about getting a bill because you didn't read your benefits closely enough to know that (insert procedure here) isn't covered/is covered at a percentage is not our fault and we would like you to know so. Please don't go 'Mm-Hmph' like you own the world, as taht just makes you sound stupid.

#4 - Be prepared. We would like to have our calls go quickly and efficiently - having your information handy to give us is appreciated.

We thank you for time and patience - let's do our best to work amicably toward a good customer service experience.

Sincerely,



A Professional Customer Service Agent

P.S. - if unable to comply, you can go and f*ck yourselves you freaking b*xc*nts!!!