Current mood:

aggravated

How hard is it to answer a yes or no question?
Me: Thank you for calling customer service, how may I help you?

Customer: I can't get on the internet.

Me: Uhm, well, we don't fix problems relating to internet access ma'am. This is an insurance customer service line.

Customer: No, no, I can't get on the (Company Product).

Me: Oh, ok. But you can get on the internet?

Customer: I can't get on the internet.

Me: Ok... is the internet not coming up.

Customer: Its telling me I'm locked out.

Me: (figuring things out...) ok, I need you last name to unlock you.

Customer: Why would it lock me out?

Me: Well, there may have been attempts to log in that failed. You can get on the internet, though, right?

Customer: I don't understand computers too well.

Me: ...

Customer: Well?

Me: Ma'am?

Customer: Are you going to help me or what?

Me: Ma'am, can you get on the internet?

Customer: What has that got to do with anything?

...

Even though I'm not working IT I am still one of the damned.